Metisc has a customer service orientated philosophy – providing customers with the highest levels of service during projects, support and software development. Becoming a Microsoft Partner with Gold CRM Competency in March 2008, Metisc has used this philosophy to help organisations such as Motor Trades Association of Western Australia, Freemasons Western Australia and Community West (to name a few) to realise the potential of their Dynamics CRM installations. Too many organisations that do the same type of work as Metisc have a “drop-and-run” mentality; not providing their clients with real objectives, customer service or service after a project is completed.
All projects that Metisc completes come with a final sign-off meeting where the objectives laid out in the preliminary scoping session are signed off by the client. This is the way that we ensure our clients are satisfied with the work that is being done and is followed up systematically during the project. Metisc also tries to cut the costs for clients by modularising and packaging all of the work previously completed so that future clients can take advantage of the intellectual property that Metisc owns. These can be bought as products to do specific tasks during a project, or used to save time and money on a larger scale solution. The iProducts suite is an example of this work.