• Microsoft Dynamics 365 Partner Australia
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Microsoft Dynamics for Customer Service

Give your agents complete information - in a single customer service software app. To make smart decisions and provide great service.  

  • Reveal customer's case histories, preferences, and feedback 
  • Provide guidance on entitlements and service – level agreements 
  • Display it all in single interface tailored to their job and skill set 

Consistent, omnichannel engagement 

Give your agents what they need to serve your customers anytime, on any channel. Customer Service provides a unified platform that makes information available across engagements – so your agents offer the consistency and personalisation your customers expect.  

Dynamics 365 for Customer Service
Customer Service self service

Customer self – service and peer – to – peer service 

Make it easy for your customers to find answers on their own. With Customer Service, you can provide a self – service portal with a searchable knowledge base and an online community space where peers respond. Then, transition them seamlessly to assisted support when they need it.   


Microsoft Dynamics 365

Next generation of intelligent business applications


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Microsoft Dynamics CRM Online

Reinvent the new wheel of Customer Management


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Why Metisc

Partner Competency 

Scalable Solutions  

Dedicated Support


Dynamics 365 Digital Connections

Cortana Intelligence for Dynamics 365

Cortana Intelligence

Office 365 for Dynamics 365

Office 365

Power BI for Dynamics 365

Power BI

Azure Machine Learning for Dynamics 365

Azure Machine Learning

PowerApps for Dynamics 365


Metisc is a Microsoft Dynamics 365 specialist and an Independent Software Vendor providing software and integration services to customers in consumer, corporate, government, education and small to medium businesses.

We like to integrate Microsoft Dynamics 365 software and simplify how your business operates. Our services extend and enhance the functionality of Microsoft Dynamics 365 to be able to integrate with multiple business software's such as Microsoft SharePoint, Microsoft Exchange, iMIS for Non Profit, iScore CRM for Sports Management, MYOB, MYOB EXO and other CRM and Accounting installations. We support a range of client of Small to Medium Enterprises, the corporate market and non profit organisations across Australia and internationally.

Metisc is an award winning for International Award for our Customer Service, the national iAwards, and recent Microsoft Silver Midmarket Solution Provider Competency.