Microsoft Dynamics for Customer Service
Give your agents complete information - in a single customer service software app. To make smart decisions and provide great service.
- Reveal customer's case histories, preferences, and feedback
- Provide guidance on entitlements and service – level agreements
- Display it all in single interface tailored to their job and skill set
Consistent, omnichannel engagement
Give your agents what they need to serve your customers anytime, on any channel. Customer Service provides a unified platform that makes information available across engagements – so your agents offer the consistency and personalisation your customers expect.
Customer self – service and peer – to – peer service
Make it easy for your customers to find answers on their own. With Customer Service, you can provide a self – service portal with a searchable knowledge base and an online community space where peers respond. Then, transition them seamlessly to assisted support when they need it.