CRM for Customer Service
CRM helps improve your customer relationship. Whether you handle customer service or support cases via email, over the phone, or directly with customers, Microsoft Dynamics CRM / Dynamics CRM Online gives your organisation a single point to consolidate several issues and to keep track of problem that matter most to your customers.
Client Oriented Service
Today business world is rapidly changing the way that clients interact with professional corporate accounts. Microsoft Dynamics CRM business software equipped your customer service professionals with a customer service and support solution that combines the productivity tools with ease of use.
There is wealth of features available such as case management, workflows, dashboards, analytic and knowledge management within Microsoft Dynamics CRM and Microsoft Outlook client so they can work in a familiar environment and personal to deliver high-quality work and efficient service.Read more about Improving Customer Service using Microsoft Dynamics CRM / Microsoft CRM Online
Customer Engagement Intelligent
The process of engaging customers can't be understated and most of all it can't be uniformed as well. It needs to be adaptive across all touch points and align with the context of your customer. Microsoft Dynamics CRM enables your company to build customer trust, loyalty, and insight.
Metisc help your company deliver amazing customer experiences by adopting 3 P's in customer engagement.
Customer-oriented result and engagement
Analysing the needs of each customers and to determine the best communication method with them
Using analytics feature in CRM, create an end-to-end analysis of your customer to identify patterns and outcomes.
Efficient customer engagement help drives higher levels of service and close more deals much faster while you are reducing costs associated with service delivery.