You need a continuing helping hand with a set budget and certainty of availability? ... Metisc are here to help. Be it your CRM, iMIS, Website, Hosted, Application development, Cloud Services or other related "looking After".
Managed Services Subscriptions (MSS) is continuing support or development services provided on a subscription basis (normally annually).
The Managed Services Subscription provides * a number of services including:
- We look after you! Proactive/Reactive Support Services for the application, number of servers, number of clients and any other options as specified and defined in the agreement
- We are there for you when you need us! Telephone and email support for operational issues relating to the Managed Services Subscription
- We can update your systems as required! Upgrades of the Managed Services Subscription Application on the Server(s) when they are required
- We show you what's new! Generic presentations/training on new or related products may be offered from time to time to our subscribers at no charge
- We tell you what we have done!
- Quarterly review of your systems by a Senior Consultant or Practice Leader
- Bi-Annual strategy/briefing sessions with a Senior Metisc Manager on issues affecting the applications covered by the agreement
- Monthly reporting (on request) of activities during the preceding month
* We agree with you about what we do in advance, how much it costs and all the related stuff. Check out the agreements for full detail by asking us for copies.
Response Times (We agree how fast you need us to react when you call)
1. Bronze (Available 9 hours 8:30am to 5:30pm business days, 8 hours guaranteed response) 12 month agreement, payment by end of previous month
2. Silver (Available 13 hours 7:00am to 8:00pm business days, 4 hours guaranteed response) 12 month agreement, payment by end of previous month
3. Gold (Available 24/7, 2 hours guaranteed response) 12 month agreement, payment by end of previous month