Dynamics 365: 2020 Release Wave 2 Plan

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Sunday, 12 July 2020 17:01
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Download the guides and watch the videos to learn about the key capabilities and features in Dynamics 365 2020 release wave 2.

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Dynamics 365 and Microsoft Power Platform 2020 release wave 2

Microsoft Dynamics 365 for Sales

Here are the capabilities covered:

Simplified Experiences
  • Dynamics 365 Sales continues emphasis on simplified experiences, app integrations, gamification, a new mobile experience for quick access to customer information, and new enhancements to forecasting to natively create and manage bottom-up sales forecast processes.
  • Dynamics 365 Sales Insights continues investments across multiple areas: sales acceleration, conversation intelligence, relationship intelligence, and advanced forecasting and pipeline intelligence with predictive lead and opportunity scoring to help sales teams uncover top deals.
  • Dynamics 365 Product Visualise empowers sellers and accelerates complex sales processes by showcasing and customising products in their real-world environment. Sellers can place a 3D digital twin of a product in their customer’s environment and make detailed notes about their requirements.



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Microsoft Dynamics 365 for Marketing

Here are the capabilities covered:

  • Dynamics 365 Marketing improves the customer journey canvas experience and adds integration with Microsoft Teams for virtual events. Segmentation is enhanced with a new natural language experience to create and consume segments, helping eliminate the specialized skills needed to build complex segments.



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Microsoft Dynamics 365 for Service

Here are the capabilities covered:

  • Dynamics 365 Customer Service expands agent productivity capabilities enabling agents to engage in multiple sessions simultaneously. Omnichannel for Customer Service is enhanced with additional extensibility options to enable integration with mobile applications, Microsoft bot framework, and outbound messaging channels.
  • Dynamics 365 Customer Insights adds new capabilities to help agents using similar case suggestions to resolve customer issues quickly and easily. A new analytical view for customer service managers helps them focus on key support areas that need attention. These highlights will also be included directly in the core Customer Service Hub app so that users can get insights in context without having to switch between applications.
  • Dynamics 365 Field Service continues to add intelligence capabilities including a new Field Service dashboard for monitoring key KPIs and work order completion metrics. There are many user experience enhancements to enable proactive service delivery. The Field Service mobile app is enhanced with capabilities such as push notifications and real-time location sharing. This release wave also includes scheduling enhancements such as multiday manual scheduling and enhanced skill-based matching.
  • Dynamics 365 Remote Assist expands its range of scenarios beyond calls, allowing technicians to perform activities such as capture service and repairs data, perform surveys and walk-throughs independently, and derive service insights from their service operations.



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Microsoft Dynamics 365 for Human Resource

Here are the capabilities covered:

  • Expands leave and absence and benefits management capabilities to transform the employee experience. Employees and managers will be able to manage leave and absence directly from Microsoft Teams. This release wave enables streamlined integrations to recruiting and payroll partners, thereby building a Human Capital Management (HCM) ecosystem.



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Microsoft Dynamics 365 for Commerce

Here are the capabilities covered:

Industry excellence enhancements
  • Dynamics 365 Commerce continues to expand capabilities enabling non-developers to easily design and manage digital commerce experiences. Customers can increase lift online and in store with “Shop similar looks” for recommendations. Customers can discover and deploy third-party services, connectors, modules, and themes from Microsoft AppSource.
  • Dynamics 365 Connected Stores adds a number of new capabilities such as integration with Dynamics 365 Commerce, front-line worker task assignment and tracing with Microsoft Teams, integrated workflows with Microsoft Power Platform, intelligent command center, store analytics, and store insights solutions such as anomaly detection, inventory recommendations, and shift management recommendations.



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Microsoft Dynamics 365 for Finance & Operations

Here are the capabilities covered:

  • Dynamics 365 Finance continues to focus on automating common tasks to reduce the number of manual processes and add insights and intelligence in Finance. Asset leasing enhances the core capabilities of Finance and the global coverage for Finance continues to expand in this release wave.
  • Dynamics 365 Supply Chain Management expands planning optimisation for Manufacturing to perform supply and production planning in near real time with in-memory services. Enhancements to Product Information Management include engineering change management and production versioning capabilities. Cost Management includes new features that will enable global companies maintain multiple cost accounting ledgers by allowing dual currency and dual valuation. Enhancements to the job card device include a new user experience and a new feature to enable reporting serial numbers.
  • Dynamics 365 Guides is focusing on intelligent workflows in this release wave. By taking advantage of data and AI innovations, work instructions can be configured to adjust on the fly based on operator inputs. In addition, insights will make it easier to use time-tracking data and connect that data to your business.
  • Dynamics 365 Project Operations unifies operational workflows to provide the visibility, collaboration, and insights needed to drive success across teams from sales to finance. Project Operations connects your sales, resourcing, project management, and finance teams within a single application to win more deals, accelerate delivery, empower employees, and maximize profitability.


Microsoft Dynamics 365 Business Central

Here are the capabilities covered:

  • Business Central investments for this release wave include service enhancements to meet the demands of a rapidly growing customer base, improved performance, handling of file storage, geographic expansion together with support for Group VAT, top customer-requested features, and deeper integration with Microsoft Teams.





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Microsoft Forms Pro

Here are the capabilities covered:

  • Microsoft Forms Pro is an enterprise feedback management application that enables you to infuse the voice of your customers into your day-to-day business decision making. With an always-on customer feedback loop, you can easily keep track of the customer metrics that matter most to your business based on survey response data, and respond to the customers in a timely manner.





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Microsoft Dynamics 365 Customer Data Platform

Here are the capabilities covered:

  • Dynamics 365 Customer Insights enables every organisation to unify disparate data—be it transactional, observational or behavioral sources—to gain a single view of customers and derive intelligent insights that drive key business processes.
  • Dynamics 365 Product Insights enables organisations to understand their customers’ journey, usage, and experience across all channels of their products (web, mobile, and connected devices).


Dynamics 365 2020 Release Wave 2

Download the 2020 Release Wave 2 PDF

The Dynamics 365 release plan (formerly release notes) for the 2020 release wave 2 describes all new features releasing from October 2020 through April 2021.


Browse Early Access Features     Download PDF File
Metisc

Metisc is a Perth based Dynamics specialist and an Independent Software Vendor providing software and integration services to customer in consumer, corporate, government, education and small to medium businesses.

 

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