Thursday, 06 August 2020 23:01

Helping advance quality care and support in the Western Australian community

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CommunityWest is a not-for-profit organisation committed to advancing quality services in the community. Assistance includes provision of staff training and development; project & change management; and learning resources and tools.
Community West Perth

Products & Services:

Not for Profit Organisation



Staff Training & Development



Project & Change Management



Learning Resources & Tools

Customer Profile

CommunityWest is a not-for-profit organisation committed to advancing quality services in the community. Assistance includes provision of staff training and development; project & change management; and learning resources and tools.

 

Business Situation

CommunityWest services and staff numbers were growing and a centralised tool to manage the contacts and companies using the services; as well a tracking the progress and performance of the organisation was required.

Metisc Solution

The solution was to replace Microsoft Business contact Manager with Microsoft Dynamics

  • Microsoft Dynamics CRM was used for centralised names and companies, and tracking activities related to Service delivery.
  • Microsoft Outlook continued to be used as the primary work tool, with CRM available within its functions.
  • Information related to Projects and Grants was stored centrally within Microsoft Dynamics CRM using its flexible customisation capability.

Dynamics 365 Benefits

  • familiar Microsoft style of look, feel and use - Staff had a familiar way of using products similar to their existing Microsoft Outlook.
  • Great Local Support - A local Microsoft Partner, Metisc, assisted with the delivery and provision of Microsoft Dynamics CRM.
  • Great support, Metisc, a Microsoft Partner, assisted with the delivery, training and ongoing support for our developers, including developing some custom code when necessary.
  • Capability for Change - Like CommunityWest’s own services advocating change in community care and support, the organisation now has the ability to easily change the CRM system as its own needs change.

More Benefits

Customer Testimony

We needed a centralised and reliable way of managing and tracking our projects and grants which aim to grow and embracing change in support and care in the community

Helen Attrill Helen Attrill CommunityWest

Metisc Solutions


Microsoft Dynamics 365


Microsoft Outlook


Content Management System


Microsoft Sharepoint


Microsoft Office

Metisc

Metisc is a Perth based Dynamics specialist and an Independent Software Vendor providing software and integration services to customer in consumer, corporate, government, education and small to medium businesses.

 

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  •  info@metisc.com.au