Microsoft Dynamics

Enable end to end customer service engagement across self and assisted service channels, including field service when there is a need for onsite help.

Predictive analytics takes CRM data and uses it to make predictions about future events. In terms of sales, predictive analytics looks at information from the entire customer life cycle to predict how customers will behave.

Here’s the thing when it comes to being a Dynamics 365 consultant: no two days are ever the same. One day, you’re going over reports and charts with a client. The next, you’re doing database work and updating product data.

Some of us experience a difficulty in updating status in customer journey. We need to ensure customer is put into right segment tile before blasting an email communication to them. This article will show you the best way managing segment based on customer journey.