Sunday, 22 September 2019 23:55

Microsoft Dynamics 365 for Customer Service

Customer Experience

Every interaction matters in customer service. We help brands build advocacy and loyalty by creating effortless service experiences.

Key Benefits


Provide personalized, contextual interactions on any device through the self or assisted channel of choice and convenience. 


Provide agents with intuitive access to everything they need to deliver fast, effective service – with tools that are at their fingertips on a single application


Adjust at the pace of business through actionable insights that anticipate the rapidly changing needs of customers and your brand.

Key Capabilities

Omni – Channel Engagement

 Omni – Channel Engagement Enable end to end customer service engagement across self and assisted service channels, including field service when there is a need for onsite help. A unified platform ensures context across channels and engagements, delivering personalized and consistent service with minimal customer effort. 

Self – Service & Communities

Empower the increasing majority who prefer to find answers on their own through self – service options that deliver consistent, up – to – date answers and personalised information, and a community experience to connect with peers and subject matter experts.