Monday, 10 January 2022 13:43

Start Your Year Strong With Microsoft Learning Week for Dynamics 365 Customer Service

There's no better way to prove your capabilities and jump start this year by gaining competitive advantage, and advancing your skill in Customer Service game with Microsoft.

We are giving you the perfect chance to set out focused time in your schedule and to gain better understanding using Dynamics 365 Customer Service. Here’s everything you need to know to participate in this awesome Microsoft Learning Week.


  • Have a trial subscription to Dynamics 365 for Customer Engagement
  • Basic understanding of how to navigate the Dynamics 365 application
  • Working knowledge of the core records available

What is Microsoft Online Learning for Dynamics 365 Customer Service ?

You can learn how user is able to use Dynamics 365 to meet today’s challenges by bringing your customers and business together with the next generation of CRM and ERP applications together.

What’s included? To polish your test – taking skills and demonstrate your technical understanding, you get:

  • Pre – requisite self – study training resources
  • Live, interactive, expert – led study groups with polls, knowledge checks and Q & A
  • A practice tests

When is it? It’s an on – demand study, so you can study according to your own pace

An Extra Benefit !

Based on your participation in study groups or forums, you will be eligible for a practice exam and a free exam voucher.

Study Guides from Metisc Team and Microsoft

Create Knowledge Management Solutions in Dynamics 365 Customer Service

This module will focus on building knowledge management solutions by using Microsoft Dynamics 365. It provides an overview of the different knowledge management options that are available, and includes information about defining knowledge articles, managing article versions, and publishing articles.

Knowledge Management Solution

Use Knowledge Articles To Resolve Dynamics 365 Customer Services Cases

This module will focus on how to use the Knowledge Management capabilities of Dynamics 365 to resolve cases inside Dynamics 365 including how to customise Dynamics 365 entities to consume Knowledge Articles, searching for and linking knowledge Articles, controlling article display options, and using article analytics to drive Knowledge Manage options.

Resolve Cases

Your Microsoft Experts Are Standing By

If you are ready to take on this study challenge, go ahead and do it. Should you have any questions about the learning module, our team is here to help – schedule a call with your Metisc team to learn more.