Blog

Thursday, 04 June 2020 00:54

Think Customer Journey(s)

The Dynamics 365 customer journey helps you guide your employees through the process by using automated messaging, activity generation, interactive decision points, and more.

Download the guides and watch the videos to learn about the key capabilities and features in Dynamics 365 2020 release wave 1.

When sending an email to an invalid address from Dynamics 365, a new email record created in using the trigger Updating Email Contacts in Dynamics 365 process.
Dynamics 365 keeps opening the sign in page in the new tab, To disable this behaviour for all the users, disable the learning path. Set Enable Learning Path as No.
Microsoft Dynamics vs Salesforce: Pricing, features, integration, deployment options, To help you find the perfect software vendor for your organisation, our expert put together a series of guides comparing some of the largest and most popular CRM vendors available today.
How School Can Do Remote Teaching and Learning Effectively Using Microsoft Teams. Microsoft Teams is a Video Chat platform that combines workplace chat, video meetings, file storage that answer the challenge of parents and school educator in school from home due to Covid 19 Corona virus outbreak
Dynamics 365 Talent is now Dynamics 365 Human Resources to help create an even better workplace where employees—and your business—can succeed
Today we’re announcing that Skype for Business Online will be retired on July 31, 2021. This post provides details on the retirement plan, a brief explanation of why we’re making this announcement now, and a summary of what we’re doing to help customers migrate to Teams.
Organisations that sell project-based services need automation of end-to-end business processes to empower Project Managers, Project Accountants, and Portfolio Managers to efficiently track, manage, and deliver these services, from the initial sale all the way to invoicing
At CED’s Industrial Solutions Network of locations, we have one simple approach to manufacturing in America: We’re. All. In. 100% invested in this sector, the industrial world is the one we serve, with our manufacturing, automation solutions and services delivered by us and our partners with innovative dedication of Microsoft Azure.
Sunday, 22 September 2019 23:55

Microsoft Dynamics 365 for Customer Service

Enable end to end customer service engagement across self and assisted service channels, including field service when there is a need for onsite help.