Dynamics 365 Sales Insights
AI Reality for Your BusinessWin more deals by enhancing each customer interaction, sales activity, and business decision with sales intelligence.
Learn from your sales calls with Conversation Intelligence
Identify what is and isn’t working Automatically transcribe and analyse customer emotion, sentiment, conversation content, and speaking style. Discover what customers are responding well to so you can replicate successful call strategies across your whole team.
Coach more effectivelyIncrease sales performance and ramp sellers faster with AI-driven insights that help busy sales leaders proactively flag at-risk deals, gain visibility into conversations, and provide actionable feedback through built-in coaching tools.
Sell smarter with Contextual Insights Focus on what matters the most
Find the best opportunitiesIncrease conversion and win rates by using machine learning to prioritise leads and opportunities with the highest likelihood to convert and buy.
Innovate with an adaptable solution Customise AI-driven next best actions with an easy-to-use configuration tool—no code required. Adapt the prebuilt predictive models for lead and opportunity scoring with custom signals for your specific business needs (preview).
Grow with Adaptable Platform Enhance Marketing Campaign
Adapt Marketing to your needs using tools like no-code visual editors that simplify build-and-deploy processes for the web and mobile apps.
Easily integrate data from Dynamics 365 and third-party apps and systems. Automate processes with either built-in workflows or create new Microsoft Power Automate workflows.
Market globally while maintaining compliance with today’s global privacy and trust requirements. Request, capture, and store consent—a core tenet of GDPR—and drive your marketing activities based on consent given by your audience.
Transform your day with an AI assistant - now in previewThe new voice-powered assistant in Microsoft Teams is the go-to place for on-the-go sellers to find insights and help with the most important activities of the day.
- 1. Stay on top of key sales activities with an assistant that’s always working behind the scenes to streamline work and provide proactive suggestions.
- 2. Go into meetings prepared with a comprehensive meeting brief that includes key insights about the company and attendees. Find out who in your company knows the attendees, and see personalised talking points based on past conversations.
- 3. Eliminate manual data entry and speed up meeting wrap-up by using your phone’s camera to capture and convert notes and business cards into new records in Dynamics 365.
- 4. Count on a ready-to-go assistant that keeps learning. Customise the assistant with an easy-to-use configuration tool to make it even more helpful.
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