Helping Advance Quality Care & Support of CommunityWest

Assistance includes provision of staff training and development; project & change management; and learning resources and tools.

CommunityWest needed a centralised and reliable way of managing and tracking our projects and grants




CommunityWest is a not-for-profit organisation committed to advancing quality services in the community. Assistance includes provision of staff training and development; project & change management; and learning resources and tools.

The Business need



CommunityWest services and staff numbers were growing and a centralised tool to manage the contacts and companies using the services; as well a tracking the progress and performance of the organisation was required.

Our Solution

CommunityWest needed a solution that quick and easy to implement with heaps of capabilities and user - friendly basis in mind. 

Microsoft Dynamics CRM

The solution was to replace Microsoft business contact with Microsoft Dynamics CRM. 

Service Delivery

Microsoft Dynamics CRM was used for centralised names and companies, and tracking activities related to Service delivery

Customisation Capability

Information related to Projects and Grants was stored centrally within Microsoft Dynamics CRM using its flexible customisation capability.

Microsoft Outlook

Microsoft Outlook continued to be used as the primary work tool, with CRM available within its functions.

We needed a centralised and reliable way of managing and tracking our projects and grants which aim to grow and embracing change in support and care in the community. Metisc has provided us with powerful database system & integration

CommunityWest Australia
Helen Attrill
CommunityWest

Microsoft style of look, feel and use




Staff had a familiar way of using products similar to their existing Microsoft Outlook.

Great Local Support

 


A local Microsoft Partner, Metisc, assisted with the delivery and provision of Microsoft Dynamics CRM.

Great Support by Metisc




Metisc assisting delivery, training and ongoing support for our developers, including developing custom code

Capability for Change



Like CommunityWest’s own services advocating change,, the organisation now has the ability to easily change the CRM system as its own needs change.

Our Recent Study Case

Read how Metisc is helping improving businesses across Australia with Microsoft's technology 

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