Helping Advance Quality Care & Support of CommunityWest
CommunityWest needed a centralised and reliable way of managing and tracking our projects and grants
CommunityWest is a not-for-profit organisation committed to advancing quality services in the community. Assistance includes provision of staff training and development; project & change management; and learning resources and tools.
The Business need
CommunityWest services and staff numbers were growing and a centralised tool to manage the contacts and companies using the services; as well a tracking the progress and performance of the organisation was required.
Microsoft Dynamics CRM
We needed a centralised and reliable way of managing and tracking our projects and grants which aim to grow and embracing change in support and care in the community. Metisc has provided us with powerful database system & integration
Microsoft style of look, feel and use
Staff had a familiar way of using products similar to their existing Microsoft Outlook.
Great Local Support
A local Microsoft Partner, Metisc, assisted with the delivery and provision of Microsoft Dynamics CRM.
Great Support by Metisc
Metisc assisting delivery, training and ongoing support for our developers, including developing custom code
Capability for Change
Like CommunityWest’s own services advocating change,, the organisation now has the ability to easily change the CRM system as its own needs change.