What is MiCouncil - Council Information Management System

It's a product that provides a single view of a council core information related to Owners / Occupiers and associated Properties

Powerful Features

The First Fully Integrated Council System in Australia

Single View of Core Information & Customer Activity

Offer Mobility Options for The Workforce

One Management of All Council Business Processes

Offer Document and Records Management

Rich of features

Easily Adoptable & No IT Resource Needed

Unified View of Core Information

To provide a Single view of a Council core information related to Owners / Occupiers and associated Properties, Rates, Animals, etc. And to offer read and writeback to underlying databases such as SynergySoft, TechOne and Authority (Civica)

Customer Records All In Your Hand

To take advantage of Dynamics 365 functionality to provide a single place for maintaining and viewing activities with a council stakeholder including emails, phone calls, letters, documents, meetings, etc. 

Unlock Your Organisation Operation

Use Dynamics 365 to improve Customer Service Activities ensuring that all queries, processes and cases are managed through to logical conclusions including suitable feedback to constituents. This system will provide customer focused analytics and a measure for Customer Service KPI's.

365 Degree View on Your Organisation

To provide council specific business processes around incident and accident reporting, damage to council assets such as graffiti or malicious and accidental damage, feral animal management, such information being reported by the public through mobile phone applications and council - online applications. 

Ready for MiCouncil?

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